Shipping & Returns


Most items are MADE TO ORDER, therefore you should allow 1 - 2 weeks for your item to be prepared for shipping. 

We ship our items via USPS Priority Mail or First Class Mail within the USA.  International orders are shipped via International First Class through USPS.

International Buyers (outside the USA): Please be aware that you are responsible for any customs fees imposed by your country. All customs forms are marked as "Merchandise" and contents are specified with the actual retail value displayed. As shipping internationally may cause your parcel to attract duties, custom's fees or other taxes, these are the responsibility of the buyer.

Most packages shipped outside of the US will arrive in 6-10 business days. However, if a package is held up in customs, it may take up to 8 weeks to be delivered. If the delivery of your package is delayed beyond the 6-10 business days, please contact your local Post Office and local Customs office to inquire about the status of your non-delivered package.

Returns or Exchanges: 
Your satisfaction with our products is important to us!
If you are not happy, please let us know if you plan to return or exchange the item within 7 days of receipt of your item.  Returns are Exchanges are due back to our studio within 10 days. 


For Returns, please send us an email to let us know that you plan to return the item, so we can keep an eye out for it.  

Please carefully pack the unused item, with a note and send to:

1820 Bag Co
10455 NW 4th Street
Coral Springs, FL 33071

We will process your return once we receive the item, minus any shipping. 

For Exchanges, please send us an email to let us know of your wish to exchange the item, don't forget to include what we are exchanging the item for (another color, another item), so we can begin working on the new item.  

Please carefully pack the unused item with a note and send to:

1820 Bag Co
10455 NW 4th Street
Coral Springs, FL 33071

For same item exchanges (eg. just a different color), the new item will be sent once we receive the exchange item.  

For different item exchanges  (different style), any difference in price will be collected once we are notified of an exchange, or price refunded once we receive the original item. 

Have a question?  Email us at